The role:
You are essential to the face and embodiment of the SeaVees brand and creating an elevated retail experience for all new and returning SeaVees customers. You love to talk about shoes and apparel as much as you love to wear and collect them. Retail Key Holders are responsible for opening and closing the store, working directly with the Sales Lead, General Manager and Regional Retail Operations Manager, implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations. We are looking for a reliable, positive self-starter and team player who is detail-oriented and solution-driven.
Responsible for:
Provide an elevated retail experience and build relationships with customers
You are the embodiment of the SeaVees brand
Opening and closing duties
Complete all assigned tasks in a timely and efficient manner
Take initiative
Communicate with store team daily to ensure consistent customer service and experience, as well as open communication
Use POS System to process sales, returns, and exchanges across channels
You are an expert on the SeaVees brand and products
Offer style and fit advice to customers
Pride and ownership in keeping store clean and tidy
Organize and prepare inventory
Communicate and collaborate with team
Restock and organize sales floor throughout the day
Provide excellent customer service by handling all customer interactions with a professional demeanor whether in the store, over the phone or responding to email.
Manage each sales process from beginning to end with professionalism and care.
Provide accurate product knowledge to customers while offering additional suggestions based on what is learned through qualifying questions.
Meet and exceed personal monthly sales goals.
The must haves:
Able to work 3-5 days a week
Must be available on weekends and holidays
Ability to comfortably lift 50 lbs. on a regular basis and stand for 95% of the work day
1-3 years of retail experience
Strong interpersonal and people skills
Strong understanding of sales and customer service techniques
Confident and comfortable engaging with customers
Entrepreneurial minded and capable of thriving in a fast-paced environment
Self-Starter with willingness to go above and beyond
Ability to multitask and prioritize
Detail-Oriented
Positive team player
Consistent
Adaptable
Honest
Perks of Working at SeaVees:
Being a part of a positive and enthusiastic environment
Supportive Management team
Opportunity for growth
Free shoes
This job description is not exhaustive, and you may be required to carry out other duties as requested.