Overnight Guest Service Agent
Hotel Santa Barbara/Geronimo Hospitality Group
Compensation: $21.00 per hour
Full-time
Join a great team at Hotel Santa Barbara! We offer a positive and supportive work environment, competitive pay and great career potential.
JOB PURPOSE or JOB SUMMARY:
The Overnight GSA/Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Greets every guest that is encountered.
Assist and accommodate all guest needs within your capabilities.
Posting of room charges, taxes and all other revenues to guest accounts.
Transfer charges and deposits to master accounts.
Verifies all account posting and balances.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operation for management. Completes proper filing and reporting of statistics.
Understands principles of auditing, balancing and closing out accounts.
Knows how to operate property management system and other front office equipment.
Understands and knows how to perform check-in and check-out procedures.
Handles and resolves guest complaints.
Uses proper mail, package and message handling procedures.
Demonstrates good communication skills.
Uses proper telephone etiquette.
Writes legibly. Sends and receives faxes and copies.
Performs Manager on Duty functions.
Other duties as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
Approachability: Puts others at ease by listening, allowing adequate time for interactions, and giving undivided attention. Show receptivity to message being delivered.
Customer Focus: Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.
Ethics & Integrity: Possesses a strong set of core values and beliefs consistent with social, ethical, and organizational principals. Confronts unethical situations.
Personal Accountability: Accepts responsibility for own actions including failure. Embraces experience as learning opportunities and not chances to blame.
Trust and Respect: Offers respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words.
MINIMUM QUALIFICATIONS:
Education High school diploma or equivalent
Experience and/or Training
Excellent communication skills and professional attitude
Effective conflict management and decision making
PREFERRED QUALIFICATIONS:
Experience and/or Training Previous experience in customer service
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand, and/or walk. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis, including stairs. The employee must occasionally lift and/or move up to 50 pounds while moving files or small packages. This position is also subject to irregular hours to include late nights, weekends and holidays.
WORKING ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand, and/or walk. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis, including stairs. The employee must occasionally lift and/or move up to 50 pounds while moving files or small packages. This position is also subject to irregular hours to include late nights, weekends and holidays.
Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. Front desk agents provide many guest services, working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
We are cool people who work hard. https://www.geronimohospitalitygroup.com/
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