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What you can expectAt Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organizations. The Zoom Experience Center offers our customers a chance to immerse themselves in our latest innovations and discover how Zoom can revolutionize their businesses. Our goal is to orchestrate strategic, collaborative, and customer-focused discussions and experiences that highlight what's possible with Zoom.About the TeamWith the launch of our new, state-of-the-art San Jose Experience Center, we are hiring for an EBC Technical Operations Specialist. There are 2 other individuals on this team that this person will be working with. This person will be reporting up to the EBC Production Specialist Manager.What we’re looking for
Manage and configure internal systems and tools, including our Experience Center demo tenant, and resource configurations.
Facilitate hybrid productions of our tours and demos, ensuring our customers enjoy a seamless and outstanding experience from any location.
Define technical processes and enhancements on a global scale. Additionally, defining technical processes and enhancements in the implementation of business automation tools and processes to be utilized across the EBC team.
Adhere, configure and maintain the functionality of Zoom EBC Demo Areas and AV systems.
Assist in the documentation, publication, and maintenance of a global EBC technical processes playbook.
Ensure all demos and showcases are operational and functioning correctly on a daily basis.
Salary Range or On Target Earnings:Minimum:$65,200.00Maximum:$158,900.00At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 07/30/24In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefitsbrochure.pdf#page=40) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.