Technical Support

Vacancy caducado!

Technical Support Specialist

Location: San Francisco, CA

Duration: 12 months with possible contract to hire/ with possible extension

Description:- We are looking for a Technical Support to support our staff at Client in San Francisco.- In this role, you are part of a team that manages the deployment, configuration, and lifecycle of our mobile devices and service.- Assist IT Asset Management in forecasting demand for series and devices.- As a Mobility Operations Specialist, you must exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems.- You will maintain in-depth knowledge of cutting-edge mobile technology and services and be the final escalation point for the team and our user base. - The ideal candidate will have some experience with mobile devices and their usage in a mid to large size Enterprise.

Responsibilities:- Provision and configure mobile devices for New Hires and existing users- Provision and dispatch devices for internal users that are having hardware issues- Responds promptly to escalations for technical support via phone, email and cases.- Provisioning of devices for new hires and existing employees.- Manage device inventory inclusive of inventory management, recycling of used devices and disposal preparation.- Provide training to users on the proper usage and configuration of their mobile devices.- Work with Techforce (Helpdesk), Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes.- Troubleshoot mobile devices inclusive of hardware, services, and internal applications.- Document case status and provides updates to management and end-users.- Develop, document, and maintain standard operating procedures, best practices and customer service guidelines- Drive project deliverables for the team

Required Skills:- 1-2 years experience in related role- Excellent verbal and written technical documentation skills- Strong team player with a service-oriented attitude and customer focus- Strong research and problem solving abilities are required- Current knowledge of Mobile devices (iPhone/iPad, etc.), hardware/software, and general technology trends.- Must be a go-getter and Client enthusiast who thrives on working in a fast-paced environment- Knowledge in the support and function of iOS and Android devices- Knowledge in the area of mobile services and optimization of plans

Top 3-5 skill sets that would make a candidate stand out from the rest- Good attitude, Strong Customer Service skills, Inventory management experience, Carrier portal experience, and experience using a ticketing system, knowledge to communicate any delays/updates, etc.- Able to work with minimal supervision and a hunger to learn

ID	#44499611
Estado	California
Ciudad	Sanfrancisco
Tipo de trabajo	Contract
Salario	$20 - $30
Fuente	ICONMA
Showed	2022-08-01
Fecha	2022-07-21
Fecha tope	2022-09-19
Categoría	Apoyo técnico
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Job Details