Description Job Summary:The Workplace Experience Coordinator will serve as the first point of contact at the front desk, primarily handling email and ticket responses through a client portal. Occasional phone responsibilities are included. This role involves responding to building-related requests, managing badges and registrations, conference room oversight, and performing regular floor checks for office upkeep and restocking.Key Responsibilities:
Workplace Services Coordination:
Provide administrative support for workplace services, including front desk reception, conference room management, A/V support, and event coordination.
Oversee office amenities such as food services, office supplies, mail, document archiving, and pet programs.
Manage building and equipment requests, coordinate vendor services, and ensure vendor compliance with documentation and insurance requirements.
Client Relations:
Respond to internal client requests, including conference room booking, badge and registration processing, and general inquiries.
Address customer requests and complaints in a friendly, solution-oriented manner.
Workplace Experience Support:
Assist the Workplace Experience leadership team with administrative tasks such as invoice processing, travel arrangements, expense reporting, and meeting coordination.
Maintain databases and digital tools to support workplace services, ensuring data accuracy and compliance with brand standards.
Support the onboarding process for new team members and third-party service providers.
Participate in move meetings to coordinate office relocations with clients and attend to Business Continuity planning.
Physical Office Maintenance:
Conduct routine floor walks to restock pantry items, check conference rooms, and maintain general office cleanliness.
Requirements
Requirements:
Education and Experience:
High school diploma or GED required.
1-2 years of related experience in a front desk or reception role.
Skills:
Excellent communication skills, with the ability to comprehend instructions, write reports, and effectively engage with clients and coworkers.
Warm, welcoming demeanor with strong interpersonal skills; enjoys engaging with new people.
Ability to perform basic financial calculations and understand financial terms.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, etc.) and comfortable with new digital tools and mobile technologies.
Basic analytical and problem-solving skills, with the ability to follow general instructions in standard situations.
Physical Requirements:
Ability to lift and carry up to 50 pounds, as well as climb stairs and ladders as needed for warehouse operations.
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