PBX Specialist

Description We are in need of a Switchboard Operator for our healthcare institution located in SAN FRANCISCO, California. This role is primarily onsite and requires a background in call center/customer service and familiarity with medical terminology. The role also offers a short-term contract employment opportunity.Responsibilities: Operating a multi-line phone switchboard, directing calls to the appropriate departments and personnel. Providing excellent customer service, answering queries and providing information to callers in a courteous manner. Utilizing software such as A-Systems, Avaya CMS, HotSOS, Microsoft Excel, and Microsoft Office Suites for data entry and communication. Understanding and applying basic medical terminology in day-to-day operations. Working flexible hours, including overnight shifts and weekends. Ensuring all customer interactions are recorded and accurately updated in the system. Performing additional administrative duties as required. Maintaining confidentiality and adhering to healthcare industry regulations. Collaborating with team members to ensure smooth operations and high-quality customer service.If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.Requirements Proficiency in using A-Systems, Avaya CMS, HotSOS, Microsoft Excel, Microsoft Office Suites, and About Time Ability to answer and direct calls on a multi-line switchboard Strong communication skills and customer service orientation Capable of performing data entry tasks accurately and efficiently Familiarity with phone switchboard operations and protocols Basic understanding of medical terminology Adept at using both traditional and digital means of communication Demonstrated ability to work in a fast-paced, high-pressure environment Proven experience in a similar role within the healthcare, hospital, or social assistance industry would be advantageous Commitment to maintaining patient confidentiality and following HIPAA guidelines Strong organizational skills and attention to detail Ability to prioritize tasks and manage time effectively Excellent problem-solving skills and the ability to think quickly under pressure Ability to work effectively both independently and as part of a team Flexibility to work various shifts, including evenings, weekends, and holidays, if required High school diploma or equivalent educational qualification.If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .