IT Support Specialist (Contract)

IT Support Specialist (Contract)Level: IC1/IC2Location: San Francisco, CA | HybridThis role is not eligible for remote work.Compensation: The salary range for this role is $30-$38 USD per hour.The range displayed on this job posting reflects the minimum and maximum target dependingon the location of each candidate. In addition to location, other factors including level,job-related knowledge, skills, and experience will determine compensation.About GemGem helps talent acquisition teams hire with remarkable speed and efficiency through strategic,data-driven recruiting.With Gem, teams can automate and personalize candidate communication, unify all recruitingtouch points into a single system, and get usable data across the entire hiring process. Gemgives every part of the organization the tools to drive results and showcase their impact. It's whyusers recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.Over 1,200 industry leaders, including Wayfair, Dropbox, Cintas, Robinhood, and UnitedHealth,trust Gem to fuel their growth. The company has raised $148M in funding from Accel, Greylock,ICONIQ, and more. And just as we strive to help our customers find great talent, we also investin our own people and culture. We are proud of the culture we’ve built and have recently beenrecognized as:● Forbes America's Best Startup Employers 2024● Certified as a Great Place to work, 2023● Fortune Best Workplaces for Millennials, 2023● Y Combinator Top Companies, 2022The Team & RoleGem IT is a highly collaborative & support oriented team dedicated to creating the best ITexperience for our Gem employees. We are seeking a IT Support Specialist to be the face of ITfor the employee experience: this includes but is not limited to IT helpdesk support, regularmaintenance and improvements to office technologies, and ensuring all Gem’s are able to dotheir best work. Our ideal candidate has a passion for technology, has sound critical thinkingabilities, works calm and collected under pressure, and is eager to support users of variousskillsets. This position is listed as part time but may have the opportunity to grow into a full-timeposition as the business grows. This is a hybrid role requiring two days onsite at our SFoffice downtown.What you’ll do day-to-day:● Use our ticketing workflow to quickly diagnose and troubleshoot IT-related topics to findthe best technical solutions to unblock Gem employees● Help with ordering and procuring IT equipment, patch management of IT hardwareassets, maintenance of conference rooms and office technology, and assist with weeklyAll Hands & company virtual events.● Help administer and manage a wide variety of SaaS apps; provision/modify/removeaccess as needed. Experience with developing SaaS workflow efficiencies andautomations a plus.● Create and maintain knowledge base articles to boost self-serve supportAbout you:● Able to communicate effectively and concisely to the entire company including executivestaff● 5-star customer service mindset while supporting our global workforce, both in-office andremote employees, and business partners● Embody Gem’s core values of diversity, ownership, velocity, and customer focus — youhave the ability to not only juggle multiple priorities but look for areas to take ownershipand run autonomously in a challenging and fast-paced environment● Strong knowledge of MacOS and some familiarity with Windows, Linux, iOS and Androiddevice troubleshooting. (MDM experience w/Kandji a plus)● Some basic networking knowledge● A desire to learn and expand your horizons; take on new challenges and look for newefficiencies as the business scalesGem is an equal opportunity employer. We celebrate our inclusive work environment andencourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed tohaving an inclusive and transparent environment where every voice is heard andacknowledged. We embrace our differences, and know that our diverse team is a strength thatdrives our success.Gem is committed to developing a barrier-free recruitment process and work environment. If yourequire any accommodation, please email us at peopleops@gem.com and we’ll work with youto meet your accessibility needs.Gem’s Candidate Privacy NoticeBy applying, you acknowledge and agree that you have read andunderstand Gem’s Candidate Privacy Statement, including the information provided on howGem processes your personal data and your related rights as set forth therein.Required Skills: Asset Management Critical Thinking Customer Service iOS Technical Support TroubleshootingPreferred Skills: Google Coursera IT Support Saas ApplicationsHow to Apply:All process steps must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support. Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below.