Director, North America Client Research and Insights

Are you a passionate consumer advocate who loves delivering impactful insights? Do you thrive on challenging work and enjoy collaborating with like-minded individuals? The North America Marketing team is seeking a Director for NA Client Research & Insights.As a team leader reporting to the Sr. Director of NA Insights & Analytics, you will work closely with financial institution and merchant clients, as well as Visa's sales, consulting, analytics, and marketing services teams. You will lead custom research initiatives and generate new insights. Your responsibilities include managing qualitative and quantitative research projects, data analysis, developing presentations, and sharing insights with internal and external stakeholders. Additionally, you will have the ability to triangulate insights from multiple sources to deliver actionable insights and powerful storytelling. This position is based at Visa's headquarters in San Francisco or Foster City, California.12+ years of market research experience, specializing in comprehensive project management for both qualitative and quantitative studies. Skilled in storytelling and adept at extracting compelling insights from complex data5+ years of experience managing and mentoring a team of researchersOversee and drive the success of research initiatives by developing comprehensive research plans, creating thoughtful questionnaires, conducting analysis, and reporting findings. Efficiently manage resources and time to ensure deadlines are met.Consult senior business partners to translate business questions and challenges into research objectives that inform decisions.Strong analytical skills with proficiency in working with complex datasets to derive compelling and actionable insights.Excellent numerical skills and attention to detail.Experience with statistical analysis and data visualization tools.Proven ability to manage and collaborate with both external partners and internal stakeholders.Ability to manage multiple research projects simultaneously, ensuring timely and high-quality deliverables.Strong storytelling skills to effectively communicate research findings and insights.Exceptional communication and presentation skills.You will be a critical member of the Insights & Analytics center of excellence that supports Visa's North America marketing services organization.You’re a leader operating according to Visa’s leadership principles in every aspect of your role.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.