Company: Aram Logistics
Location: Otay, CA
Job Type: Full-time, Hourly
Pay: Starting at $18.00 per hour, plus performance incentives
About Us
Aram Logistics is a dynamic and growing logistics partner for major retailers across California, Nevada, and Arizona. As a small company, we are looking for dedicated individuals who want to make a real impact and grow with us. You won't be just a number here; you'll be a key part of a close-knit team with a great opportunity to stand out and contribute directly to our success.
Position Summary
We are seeking a motivated and personable Delivery Experience Specialist to join our office team in Otay, CA. In this role, you will be the primary point of contact after a customer receives their delivery. Your main goal is to ensure a positive customer experience by verifying that the delivery met all expectations and proactively addressing any issues. This position does not require prior experience, as we provide comprehensive training for candidates who are passionate about customer service.
Receive inbound calls and notifications from independent delivery teams confirming the completion of deliveries.
Proactively contact customers by phone to follow up on their recent delivery experience.
Verify customer satisfaction and ensure the service provided met or exceeded their expectations.
Politely inform customers that they will receive a request from the retailer via email or text to review and rate their delivery service.
Address and resolve any customer concerns or issues with empathy and professionalism.
Accurately document all call details, customer feedback, and resolutions in our tracking platform, DispatchTrack.
Send follow-up emails to customers or internal teams as needed.
Qualifications and Skills
Bilingual fluency in English and Spanish is highly desired.
Excellent verbal communication skills and a professional, friendly phone manner.
Comfortable speaking on the phone for a significant portion of the day.
Strong ability to handle customer issues calmly and effectively.
Detail-oriented with the ability to accurately input information into software systems.
A positive attitude and willingness to learn and make an impact.
Basic computer skills are required.
No prior experience necessary – we will train the right candidate!
What We Offer
Competitive Pay: Starting hourly rate of $18.00, with consideration for relevant experience.
Weekly Pay via Direct Deposit: Enjoy the convenience of receiving your paycheck every week through direct deposit.
Incentive Program: Opportunity to earn bonuses based on meeting performance metrics.
Comprehensive Benefits Package:
Medical, Dental, and Vision Insurance
Life Insurance
Paid Vacation
5 Paid Sick Days per year
401(k) with matching options
Career Growth: This is a ground-floor opportunity with strong potential for promotions and advancement. Your performance and impact will be recognized.
Paid Training: We provide thorough training on our systems and processes.
Great Culture: Join a supportive, small team where your contributions truly matter.
Email us your resume and availability today, we are looking to hire the right candidate right away
Aram Logistics is an Equal Opportunity Employer.
If you are a great communicator who enjoys helping people and is looking for a role where you can make a difference in a growing company, we encourage you to apply!