Vacancy caducado!
Location: San Diego, CA Description: Experience:Experience with the following: oWindows 10 oOS X oActive Directory oOffice 365 oAudio/Video oGroup Policy oSCCM oNetworks/Subnetting oIP Phone systems oWSUS oHelp Desk ticketing systems (KBOX, Service Now) Skills, Knowledge & Abilities:6+ years of actual work-related experience in the field of Information Technology in a hands-on role with various levels of support Proven working experience as a support technician or relevant experience in a corporate office setting Excellent knowledge of technical management, information analysis and of computer hardware/software systems Excellent customer service and problem-solving skills The ability to drive oneself to take initiative and action to pursue goals and complete tasks The capability of multi-tasking and prioritizing work in a team-based environment with competing priorities as well as be able to meet and handle deadlines Knowledge of standard network hardware - Hands-on experience with computer networks and network installation Experience installing and troubleshooting of network devices Knowledge of network printing and scanning Proficiency with computer systems and the ability to troubleshoot computer issues is essential Excellent written, verbal, and interpersonal communication skills Strong attention to detail and the ability to effectively and consistently produce accurate work Proven aptitude to work in both a team and individual environment Ability to manage personnel Essential Duties:Work with a team of Support Technicians Provide technical assistance with computer hardware and software Resolve issues for staff via phone, in person, or electronically Perform hardware and software installations, configurations and updates as needed Build and deploy company issued equipment in a Microsoft environment Build and deploy remote networks with connections back to the main Corporate network Resolve technical issues in a timely manner using available resources within the company (40-60 tickets a week minimum) Provide a consistent, customer focused fit-for-purpose service that meets Service Level Agreements (SLAs) Work within best practice and ITIL standards Ensure that customers are supported, directly or indirectly as appropriate to reduce call volumes, incident queues and infrastructure support Manage the IT Service Delivery Function on a day-to-day basis including SW licensing, endpoint platform currency, tool monitoring and administration, compliance; and ensure service levels are maintained and resources properly balanced. Responsible for achieving and maintaining high levels of customer satisfaction Monitors aged tickets and hold times and call abandonments so they are minimized Deliver assigned IT Service Desk projects and solutions on time, on budget with a key focus toward service and compliance Ensure endpoint platforms and tools are at current versions, patched regularly to maintain support and reduce risk, and SW license compliance Partners with other IT Service Desk peers to develop a world-class IT Service Desk. Completes company required training by established deadline. Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws. Any other duties or responsibilities that may be assigned. Contact: mhall@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com