We are seeking a dedicated and enthusiastic individual who is service-oriented to deliver exceptional and prompt services to our valued customers. We are specifically looking for someone with expertise in IT Helpdesk operations, capable of assisting both remotely and on-site, addressing issues related to Windows desktop, Internet connectivity, email, Microsoft Office 365, iOS, routers, printers, Wi-Fi, and more. The Help Desk Technician will utilize a Helpdesk system to log tickets, track resolutions, and effectively handle customer inquiries while also resolving non-technical regional help desk requests as needed.
Key Responsibilities:
Assess computer equipment and review user requirements based on order sheets to prepare computers for delivery.
Assist in the installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives at the customer's location.
Load specified software packages, including operating systems, Microsoft Office Suite, and virus protection software onto computers.
Respond to IT support tickets and inquiries in a timely and professional manner.
Diagnose and resolve hardware, software, and network issues for end users.
Install, configure, and maintain computer systems and software.
Provide technical assistance and support for printers, scanners, and other peripheral devices.
Collaborate with other IT team members to troubleshoot complex technical problems.
Escalate unresolved issues to the appropriate IT personnel or vendor.
Maintain accurate records of all help desk interactions and resolutions.
Assist with user account management and password resets.
Address client inquiries in person, via email, or over the phone, providing support and diagnosing system hardware, software, and operator issues.
May require travel within a 200-mile radius of San Diego Country, if necessary.
Handle customer calls, troubleshoot IT issues, and document support tickets.
Ability to lift objects weighing up to 50 pounds.
Qualifications:
Associate degree in Information Technology or related field (Bachelor's degree preferred).
At least 1 year experience hands-on Helpdesk with over 100 computers\users.
Newly Gradutes with Technology or Cyber Security Degree are welcome to apply.
Proven experience in a help desk or technical support role.
Proficient in troubleshooting hardware, software, and network issues.
Familiarity with Active Directory and Microsoft Office 365.
Strong customer service and communication skills.
Ability to work independently and prioritize tasks effectively.
Candidates must reside within a maximum 30-minute commute to San Diego, CA.
Eligible candidates will be subject to a background verification process.
Excellent written and verbal communication skills and professional demeanor when interacting with clients.
Maintain a clean and presentable appearance.
A valid driver's license and a clean driving record are mandatory.
Reliable transportation is essential.
Ability to produce clear, concise, and accurate documentation, notes, and reports.
Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
We are eagerly anticipating the opportunity to meet you.
Thank you.