Shift Manager
San Diego, CA
About the Job:
As a Shift Manager, you'll be the driving force behind our team-leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolve customer concerns, and ensure every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives and help shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.
The Day-to-Day:
Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs
Oversee team members' completion of Shift Excellence tasks and maintain clean, neat appearances
Ensure food safety, quality, and accuracy of orders
Resolve customer complaints promptly while maintaining positive customer relations
Provide regular feedback to the GM on team member performance
Offer ongoing, constructive, and positive feedback to team members
Actively participate in training team members
Handle conflicts constructively and work with the GM to achieve resolution
Assist the GM in screening team member candidates
Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
Oversee proper product preparation, rotation, portioning, cooking, and holding times
Assist the GM with facility maintenance and ensure health and safety standards are always followed
Assistant Manager
San Diego, CA
About the Job:
As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example-training, coaching, and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities.
The Day-to-Day:
- Ensure consistent customer satisfaction by effectively modeling the MIC Success Routine and prioritizing customer needs.
- Oversee team members' adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold core operational excellence. Take charge of restaurant operations in the GM's absence.
- Collaborate with the GM to assess team performance, providing ongoing, constructive, and positive feedback. Address employee relations issues as they arise, resolving them directly or escalating to the GM when necessary.
- Assist in sourcing, recruiting, interviewing, and hiring team members while fostering a culture of equity, inclusion, and belonging.
- Act like an owner by supporting Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the GM in facility maintenance and ensure health and safety standards are consistently met.
Please send your resume and your contact information to set up an interview.