Senior Problem Manager - Cloud Operations

As a Senior Problem Manager, you will focus on the identification and removal of problems within our customer cloud infrastructure. Senior Problem Managers play an integral part in ServiceNow’s success, and we work closely with Development, Infrastructure Operations, and Customer Support to manage known errors, mitigate impact, and drive remediation. What you get to do in this role:Drive root cause investigationsProduce professional root cause analysis documentation for customersEnsure the prioritization, planning, and execution of problem resolutions that achieve the best results for the company and our customersDevelop and implement evidence-driven process improvement initiatives across the organizationContribute to the design of the Problem Management process, data modeling and reporting, policies, and proceduresProvide training, coaching and guidance to internal teams, growing problem management best practices throughout the organizationPresent to all levels of the organization on infrastructure issues and trends