This role is for a Problem Manager.
Problem Managers are integral to ServiceNow’s success, and we work closely with Development, and Customer Support to manage known errors, mitigate impact, and drive remediation. What you get to do in this role:Drive root cause investigations for the high impact/high visibility escalated issues.Collaborate with the cross functional teams to achieve the best resolution for our customers.Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers Develop and implement evidence-driven quality and process improvement initiatives across the organization Contribute to the design of the Problem Management process, data modeling and reportingLeading by example to cultivate and maintain a culture built on teamwork and collaboration.