Medical Customer Service Rep

Description We are in search of a Medical Customer Service Rep to join our team in San Diego, California. As a Medical Customer Service Rep, you will be reaching out to eligible patients for specific medical programs, obtaining their consent, and managing their information using specialized software. This role offers a long term contract employment opportunity.Responsibilities: Communicate with patients about the specific medical programs they are eligible for. Engage in outbound communication with potential program participants to explain the benefits and gauge their interest. Secure patient consent for program participation verbally. Conduct all necessary paperwork following the patient's consent. Manage inbound calls from patients, specifically focusing on those who are homeless or at risk of homelessness. Utilize specialized software such as ARM and CRM tools like Salesforce for effective case management and tracking. Requirements Experience in using Customer Relationship Management (CRM) software Familiarity with Electronic Health Records (EHR) system Ability to handle and efficiently answer inbound calls Previous experience in a call center customer service is essential Excellent communication and interpersonal skills High level of patience and empathy towards customers Good problem-solving skills and ability to handle difficult situations Ability to multitask and manage time effectivelyTalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .