Direct Services Assistant Manager

POSITION SUMMARYThe Direct Services Assistant Manager supports the operation and performance of internal food distribution programs, ensuring efficient and effective service to address community food insecurity. This role includes supervising a team of four coordinators, coordinating program resources, and assisting with strategic initiatives to streamline food distribution processes as they align with the organization’s strategic goals. Imperative to this role is the ability to maintain program compliance, think critically, foster relationships, and interact with individuals throughout the organization and community in a positive fashion. The Direct Services Assistant Manager may be required to complete other tasks as assigned by the Direct Services Manager in support of FSD’s mission.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position.  Other comparable duties and responsibilities may be assigned as needed.  Occasional evening or weekend work is required as a condition of employment.Program Operations and OversightAssist in managing the day-to-day operations of internal food distribution programs.Oversee food inventory, scheduling, and resource allocation to meet the program needs.Support the implementation of processes that improve program efficiency and service quality.Monitor distribution activities to ensure compliance with organizational policies, safety standards, and local regulations.Collaborate with volunteers, site leads, and community partners to support distribution events.Team Leadership and DevelopmentSupervise the Direct Services Team, providing clear direction, coaching, and performance feedback.Assign tasks, manage workloads, and evaluate team performance to meet program goals.Facilitate team meetings to communicate updates, set goals, and address challenges.Provide training and mentorship to staff and volunteers to ensure successful program operations.Administrative and Strategic PlanningAssist in developing and executing strategies to address community food insecurity effectively.Assist with the preparation of communication materials, including updates to site leads and community members.Support data collection and analysis to evaluate program performance and outcomes.Participate in planning and implementation of special projects and campaigns, such as seasonal distributions or program expansions.INTERACTIONThe position also requires frequent interaction with all FSD staff and volunteers of our community.