Description About the CompanyRobert Half is partnering with a reputable client in the manufacturing industry known for delivering exceptional service and fostering a supportive work environment. This organization values integrity, collaboration, and dedication to customer satisfaction, offering opportunities for growth and professional development.Position OverviewWe are seeking a proactive and detail-oriented Customer Service Representative to join our client’s dynamic team. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate is a strong communicator, problem-solver, and team player with a passion for helping others.Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency.
Issue Resolution: Address customer concerns, troubleshoot problems, and escalate complex issues as needed.
Product & Service Knowledge: Stay informed about the company’s products, services, and policies to provide accurate information.
Order & Account Management: Assist customers with order processing, account updates, billing inquiries, and returns.
Documentation: Accurately record customer interactions, resolutions, and follow-ups in the CRM system.
Collaboration: Work closely with internal teams to ensure customer needs are met and service standards are upheld.
Requirements
Qualifications
Experience: 1-3 years of customer service experience, preferably in a call center or high-volume environment.
Skills: Strong verbal and written communication, active listening, and problem-solving skills.
Technology: Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Salesforce, Zendesk).
Attributes: Adaptability, empathy, attention to detail, and a customer-first mindset.
Education: High school diploma or equivalent (Bachelor’s degree is a plus).
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .