DescriptionCustomer service representative working in a call center environmentHandling inbound calls and some follow up callsAnswers calls and questions on prior authorization, general questions and some confidential informationGreat customer service with high level attention to detail. Entering information accuratelyMeasured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.Utilize multiple systems and programs to track information and update communication with customersSkillsPBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacyAdditional Skills & Qualifications1 year of call center tenure of 1 year in jobsCandidates must have the following
no jumpy resumes (client will not approve jumpy resumes)
at least a year of high volume call center experience in last 2-3 years
typing at least 30wpm
call center scenarios 75%there are the tests to use in IKM Typing Test - One Space Version (1min)Call Center - Telephone Skills
computer knowledge and skills
Experience LevelEntry LevelPay and BenefitsThe pay range for this position is $21.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in San Diego,CA.Application DeadlineThis position is anticipated to close on Feb 14, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.