Advisory Solution Consultant, ITOM - Central or West USA

ServiceNow is seeking an ITOM Solution Architect with hands-on expertise across core IT Operations disciplines — specifically in Discovery, Service Mapping, AIOps, Observability, and Cloud solutions. This role is deeply technical and customer-facing, supporting strategic pre-sales engagements by positioning, demonstrating, and delivering value through the Now Platform’s ITOM portfolio.What You Get to Do in This RoleDrive and support strategic sales opportunities by showcasing the power of ServiceNow ITOM, with a focus on Discovery, Service Mapping, AIOps, Observability, and Cloud-native visibility.Build and maintain compelling solution demos and reusable showcase assets aligned to common ITOM customer challenges and goals.Design and lead Proof-of-Value (PoV) engagements to demonstrate how ServiceNow delivers proactive operations and service-aware intelligence.Collaborate closely with Product Management and Engineering to relay field feedback and influence roadmap alignment.Qualify technical requirements, lead solution workshops, and guide customers through architectural design conversations.Enable Solution Consultants across the field on best practices, demo delivery, and messaging for ITOM solutions.Respond to RFPs, RFIs, and support product evaluations with clear, concise technical documentation and insight.Participate in industry and customer events, including executive briefings, user groups, and webinars, as an ITOM subject matter expert.Align with Professional Services and Sales to ensure smooth transition from pre-sales to successful implementation.