Job Details

ID #6137285
Estado California
Ciudad San diego
Full-time
Salario USD TBD TBD
Fuente Fiserv
Showed 2020-11-26
Fecha 2020-11-27
Fecha tope 2021-01-26
Categoría Etcétera
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Account Manager- Government Solutions

California, San diego, 92101 San diego USA

Vacancy caducado!

Position DescriptionWhat does a great Account Manager do?The Authenticare Account Manager thrives in a fast-paced environment and enjoys variety in your day-to-day responsibilities. They are passionate about establishing and maintaining strategic and trusted advisor status with our clients by applying detailed understanding of the AuthentiCare product, platform, operational areas and processes to provide the highest level of client support.In this role you will:Serve as primary Point of Contact for Electronic Visit Verification (EVV) clients and build long-term relationships with clients

Maintain a detailed understanding of Fiserv’s products, platforms, systems, and operational areas and processes

Prioritize and manage client communications, including status calls with States, and provide ongoing support for the client relationship and FDGS Team through both remote support and on-site client visits

Find opportunities to proactively respond to client needs, growing revenue through the selling of product enhancements

Build and maintain partnerships with other client support teams to drive operational excellence and achieve the service expectations of the Clients.

Support internal activities related to strategic Client projects, account integrity and overall initiatives.

Respond to needs, questions and issues as they arise and identifies systemic and client-impacting trends, advancing through proper channels of leadership, utilizing email, phone, online presentations, screen-sharing and in person meetings

Prepare regular account status updates, communicating clearly the progress of monthly/quarterly initiatives and deliverables to internal and external stakeholders

Reporting on all appropriate delivery and financial metrics for executive management, forecasting and tracking key account metrics

Basic Qualifications for Consideration:High School Diploma Required; Bachelor's degree strongly preferred

5+ years of applicable experience in a customer-facing role, engaged in business development and customer relationship management

Demonstrated record of penetrating accounts and building relationships with client and internal executives and stakeholders of all levels with integrity, reliability and maturity

A team player attitude with strong interpersonal and communication skills to include facilitation, influencing, conflict resolution, negotiation, and closing skills

Capability and willingness to embrace change and quickly adapt to shifts in direction and priorities

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Excellent listening, negotiation and conflict resolution skills

Ability to make complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment

Preferred Skills, Experience, and Education:Relevant industry certification(s), i.e. PMP, CSM, etc.

Experience supporting large-scale public sector Health & Human Services information technology modernization projects

Travel required: Occasional travel likely once as COVID-related restrictions lifted (project kick-offs, etc)To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.As consumer technology evolves, constituents demand more convenient access to government services. Fiserv helps federal, state, and local agencies deliver the same high levels of service as private industry while ensuring security and controlling costs.For more than 25 years, we’ve helped governments plan, procure, and manage IT projects that support health care, human services, tax, transportation, labor, education, criminal justice, and public safety. Whether it’s making payment such as benefits and payroll or receiving payment for taxes, licenses and other government services, Fiserv handles all payment processing at https://www.firstdata.com/enus/insights/credit-card-processing.html needs with safe, secure and reliable solutions.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Vacancy caducado!

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