Job Summary:WHO ARE YOU?Do you enjoy dance music? Do you excel at providing exceptional customer service? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of helping others. Is this you? Read on…WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac’s events have taken place in 13 countries across five continents. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993. THE ROLEInsomniac is looking for a Ground Control and Headliner Experience Team Member to provide an exceptional experience to headliners. This position will report to Ground Control and Headliner Experience Managers.RESPONSIBILITIES
Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose
Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates
Learn how to operate a two-way radio and perform emergency medical calls
Listen attentively to the radio and respond immediately to specific calls and requests
Assist distressed individuals when they are in need of a helping hand
Memorize information provided by the event website, festival guide and staff guide to share with attendees
Understand evacuation procedures and locate safe refuge locations prior to the opening of each show
Provide support at entrance areas using megaphones to assist Headliners with directional support
QUALIFICATIONS
Customer service-related work experience is preferred
Experience using radios and ability to work under pressure in stressful environments is required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.
Must be able to stand on your feet for up to four hours at a time and walk long distances
Must be able to lift up to 20lbs
Must be able to walk up/down stairs
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.EQUAL EMPLOYMENT OPPORTUNITYInsomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Hiring Salary Range: $16.00-$20.00 USDPlease note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.The expected compensation for this position is: $16.00 USD Hourly Pay is based on a number of factors including market location, qualifications, skills, and experience.