The position shares responsibility for the entire venue, including financials, to drive sales and profitability and motivate, coach, and lead their team. In addition, the General Manager ensures the space is running effectively and meeting all Company standards, including service execution, guest interaction, atmosphere, and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding the highest standards.
Accommodate and anticipate guests' needs
Implement and provide recommendations on operating standards, policies, and procedures to be followed by line-level managers and staff
Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with the company's expectations
Monitor market trends, and research consumer markets and competitors’ activities to identify opportunities and key issues.
Accurately forecasted staffing needs to ensure optimum customer service
Control cash and other receipts by adhering to cash handling procedures
Assist in the preparation of all required paperwork, including forms, reports, and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection
Ensure that all products are received in accordance with the venue receiving policies and procedures
Assists and conducts conflict resolution, corrective actions, and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Ensure that talent and technical production are working smoothly at the venues; create a special mood for the guests.
Assists and/ or completes additional tasks as assigned
Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Assist in the development of the budget; manage P&L, and ensure managers report all variances on a timely basis (minimally, once a month)
Assist in timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all venue receipts
Manage weekly forecasting of cost expenditures and staffing vs. sales
Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the venue
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Interact with all department personnel and venue staff as needed
Ensure inventory levels are maintained for facilitating proper venue operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Monitor guest satisfaction on all levels
Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws, such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
Accountability
Responsiveness
Overall Attitude
Leadership
Forecasting
Appearance
Venue Cleanliness & Functionality
FOH Labor/BOH Labor Control/Productivity
Development
Judgment
Quality of work
Job skills knowledge
Productivity
Dependability
Reliability
Manageability
Guest satisfaction
SOP Compliance
HR Compliance
Food/Beverage COGS
EDUCATION/REQUIREMENTS:
High School Diploma or equivalent is required.
College degree preferred
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Maintain a professional, neat, and well-groomed appearance adhering to the Company standards
WORKING KNOWLEDGE REQUIREMENTS:
Minimum of five to six (5-6) years of experience in the hospitality industry working in a high-volume venue
Proficient in Windows MS Office, Open Table
Knowledge of POS and back office reporting systems, operations, fine dining procedures, beverage service, special events, and banquets
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
SKILLS:
Ability to follow up and make accurate decisions
Strong problem-solving skills
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence, and procedure manuals
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to handle a fast-paced, busy, and somewhat stressful environment, work under pressure and meet deadlines
Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
Ability to provide incentives for staff to go above and beyond the expectations of their roles
Ability to communicate effectively and assertively in the English language, both verbally and in writing, with staff, clients, and the public
Ability to speak to guests fluently regarding the food, beverage, and overall concept
Ability to demonstrate and impose upon service staff the ability to serve guests with utmost care, service, and excellence, utilizing the highest standards of service techniques
Full-time
Competitive base salary with aggressive profit sharing and bonus structure
Benefits:
Dental Insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
Open Availability
EEO Statement:
Our Company is committed to providing a professional work environment free from discrimination and harassment, including discrimination and harassment based on a protected category, and an environment free from retaliation for participating in any protected activity. Our Company is committed to providing equal employment opportunities to all employees and applicants for employment.