Rental Car Agent helps customers rent vehicles by explaining the rental process, completing paperwork, promoting additional services like insurance and mileage packages, and handling any issues that arise during the rental period.
Key duties also include managing vehicle inventory, coordinating vehicle movement, processing payments, and maintaining a clean office environment.
Strong communication, sales, and problem-solving skills are essential for creating positive customer experiences and maximizing sales opportunities.
Required Skills & Qualifications
Communication & Interpersonal Skills: Ability to engage with diverse clients and effectively explain information.
Sales & Negotiation Skills: Proven ability to sell additional products and services to customers.
Customer Service: Strong focus on providing positive customer interactions and resolving issues proactively.
Organizational Skills: Ability to manage multiple tasks, attention to detail, and maintain accurate records.
Technical Proficiency: Familiarity with computer systems and mobile devices for managing rentals.
Valid Driver's License: Often a requirement, with potential limitations on the driving record.