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- Build trusted client relationships through proactive account management and effective project delivery
- Establishes knowledge of client business challenges and priorities to translate into opportunities
- Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
- Helps deliver presentations to clients and management teams
- Contributes to project discoveries, kickoff, prepare proposals, and statements of work following company standards.
- Translate client’s business needs into detailed business requirements documents, use cases, and systems interaction diagrams.
- Works with customers and internal Creative teams to establish approved wireframes and mock-ups for solutions
- Assists the project team to establish high, mid, and micro-level plans for the project team.
- Helps to establish a critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.
- Provides leadership throughout the life cycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
- Helps establish project test strategy, methodologies, test plans as well as assist with test execution.