customer service representative.
roseville , california
posted today
job detailssummary
$22 - $23 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB4606977
job detailsDoes the idea of an open, challenging and collaborative environment put a smile on your face? A major scientific equipment company is looking for Customer Service Representative to join their customer service team. The Customer Service Representative will take inbound and make outbound calls for a variety of customer and partner related issuesm and provide product and pricing information by way of phone inquiry, faxes and email quotations. If you believe that you may be a great fit for the role, today or reach out to me at reona.hirai@randstadusa.com with your resume!salary: $22 - $23 per hourshift: Firstwork hours: 7 AM - 3:30 PMeducation: High SchoolResponsibilities·Supports international customers, regional sales manager and selling partners.·Respond to customer inquiries by researching status of sales orders, repair orders or billing inquiries.·Interact with other departments to ensure delivery schedule or help resolve account billing.·Process warranty claims, handles customer returns or exchanges.·Provide product and pricing information by way of phone inquiry, faxes and e-mail quotations.·Coordinate standard customer inquiries concerning order status, ship date, price quotes, availability and related questions.·Review orders for correct price, part numbers and descriptions per standard catalog listing.·Enter orders and prepare quotes using QAD and SHIPS software.·Prepare large tender offers.·Prepare export routings and (SHIPS) documents.·Obtain freight quotes from carriers or forwarders and coordinate consolidated shipments.·Maintain associated records, activity logs, and documents.·Requires ability to use company policies and procedures in resolving an array of problems.·May provide work leadership to lower-level employees.·Other duties and projects as assigned.Skills
Telephone Etiquette
Customer Service
Customer support
Customer Relations
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.get in touchwe are here to help you with your questions.RHreona hirai
+1 916 326 5175 (tel:+1 916 326 5175)
reona.hirai@randstadusa.com