Vacancy caducado!
- Gain understanding across tools to guide and coach team on best practices on continuous improvement
- Complete ownership of workflow/process allocation for optimal delivery
- Perform technical troubleshooting on trickier issues in order to assist the analyst team/engineering in solving them
- Identify top issue drivers and escalate to tool owners for proactive resolution
- Create/maintain process playbooks to scale the associated service model
- Performing impact and Root cause analysis
- Analyze issue trends & prepare a summary for stakeholders
- Managing communication with partner team/stakeholder
- 3-4 years of experience with SQL Scripting and 1-2 years experience in any programming language required
- Degree in Computer Science / Engineering
- Ability to quickly learn, understand and work with new emerging technologies, methodologies
- Ability to work individually and as part of a team with Meticulous attention to detail.