Job Title: Support TechnicianLocation: Rancho Cordova, CAPay Range: starting from $23.00 per hourWhat’s the Job?
Potential contract to hire
Must work on site at the Rancho Cordova office
On site training will be provided
The support center operates 24/7/365. All holidays and weekends are worked. There are 3 shifts Day, Swing and Graveyard. All workers will work one shift for a three-month period and then rotate to another shift. Work weeks are either Tuesday - Saturday or Sunday - Thursday.Shift times:Day 8:00am - 4:30pm; Swing 4:00pm - 12:30am; Graveyard 12:00am - 8:30amResponsibilities:
Phone Support receiving Customer and Biometric personnel support calls. Managing Customer and Biometric personnel support calls including: Logging and support through trouble shooting or advising.
Logging and escalating or routing call as required.
Provide case status updates to Customer and Biometric personnel.
Perform the installation, repair and preventative maintenance of computer and related systems.
Assist in determining software to meet user requirements.
Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
Provide Data Center support including: Daily monitoring / checks. logging of noted issues. troubleshoot or assist in troubleshooting of data center related issues.
The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including: Support Center Team members. Biometrics division engineering staff. Sales and marketing management and Administrative.Skill/Experience/EducationMandatory Skills:IT Desktop configuration and troubleshooting.MS Office proficiency.Strong oral and written communications.Customer service oriented.Requirements: Minimum 1 year experience Must have IT desktop support experience Must be experienced in Levels 1 – 3 tech support Experience working in an IT Call Center or Desktop Support environment Must have excellent customer service skills Excellent analytical and trouble-shooting skills Must be focused and ability to provide attention to details Must have great organization and follow-up skills Ability to multi-task in a fast-paced environment Must possess an ambition for learning the business and new technologies Willing to work shifts as assigned/needed Willing to work overtime as needed Exceptional communication skills – written and oral On-the-job training will be providedDesired SkillsDesired Skills: MS or Linux Server OS configuration Familiar with current networking technologies. Familiarity with SQL Query language. Familiarity with Biometric technologies cloud and Devops concepts.If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.