As a Spa Receptionist, your main responsibility is to greet and welcome guests upon their arrival at the spa. You must be able to go up and downstairs. You will be responsible for ensuring that guests have a pleasant experience from check-in to check-out.
Responsibilities
Greet guests and provide a warm welcome upon their arrival at the spa
Answer phone calls and inquiries in a professional and courteous manner
Manage appointments, cancellations, and rescheduling of spa services
Process payments for spa services and handle cash and credit transactions
Ensure that guest information is accurately entered into the computer system
Maintain cleanliness and organization of reception area and retail displays
Assist in managing inventory and ordering supplies as needed
Coordinate with other spa staff to ensure a smooth operation
Requirements
High school diploma or equivalent
Previous experience in customer service or receptionist role preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks in a fast-paced environment
Flexible availability and ability to work weekends and holidays is a must