We are looking for a Hotel Front Desk Host to serve as our guests’ first point of contact and manage all aspects of their accommodation. Must have Experience
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, inspecting rooms, and reporting maintenance issues. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests while maintaining a streamlined operation.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations
Customer service attitude
Excellent communication and organizational skills