The ideal candidate will be responsible for providing first line reactive support for our Technology Success Partners. You will solve a wide variety of issues including Desktop, Server, Email, Networking and Cybersecurity. You will also provide troubleshooting and configuration support by using your strong technical skills in Windows environments, Cloud Services and IP networking. Strong documentation and security habits are absolute requirements.
Extensive training is available to staff.
Responsibilities
Manage Help Desk tickets in a timely manner
All work completed in a ticketed environment
Job located In-House, Laguna Hills/Irvine
Extensive Documentation
Secure and support network systems and infrastructure
Support , Secure and operate routers, firewalls and switches
Configure and maintain cloud based services
Monitor desktop performance and make recommendations based on performance analysis
Proficiency with a MAC and IOS computers
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets
Highly organized to keep Help desk tickets order
Ability to diagnose and resolve basic computer technical issues
Qualifications
Associate's or Bachelor's Degree in Computer Science or related area desirable
Current Valid Drivers License - clean driving record
Experience in ConnectWise Manage
PowerShell scripting
Industry Certifications
Knowledge of IP networking fundamentals
Knowledge of Cyber Security fundamentals
Microsoft 365
Azure AD
Windows Server
Windows 10
Cisco Meraki
Ubiquiti