Experienced Scheduling Coordinator – Water Remediation
Location: Huntington Beach, CA Job
Type: Full-Time
At Restoration Pros LLC we specialize in water damage, fire & mold remediation services for residential and commercial properties. Our team is known for fast, professional service and a commitment to excellence. We are looking for a highly organized and proactive Scheduling Coordinator to join our operations team and help ensure efficient service delivery and crew scheduling.
Position Summary: The Scheduling Coordinator is responsible for managing daily technician schedules, coordinating jobs with customers and field teams, and ensuring timely response to all incoming service requests. This role plays a critical part in keeping operations running smoothly and ensuring customers receive timely, high-quality service.
Key Responsibilities:
Coordinate daily and weekly schedules for water remediation technicians and crews
Dispatch crews to jobs based on priority, availability, and location
Communicate with customers to confirm appointments and update them on ETAs
Adjust schedules in real-time to accommodate emergencies or job changes
Track technician availability, certifications, and equipment status
Collaborate with project managers and field supervisors to ensure job coverage
Maintain accurate records in scheduling and CRM systems
Assist with customer service and administrative tasks as needed
Qualifications:
2+ years of scheduling or dispatch experience in the restoration, construction, or service industry
Strong understanding of field logistics and time-sensitive service delivery
Excellent organizational and multitasking skills
Strong communication and interpersonal abilities (both written and verbal)
Proficiency with scheduling software, Quickbooks, and Microsoft Office
Experience in the restoration or water remediation industry is highly preferred
Ability to stay calm and organized in a fast-paced environment
Benefits:
Competitive hourly wage or salary (based on experience)
Health, dental, and vision insurance
Paid time off and holidays
401(k) plan with employer match
Opportunities for advancement and training
Collaborative, team-oriented work environment
Why Join Us: Be a key part of a company that truly helps people in times of need. Your coordination skills will ensure our field teams are positioned for success every day. If you're highly organized and thrive in a fast-moving environment, we want to hear from you!