The Hourly Floor Manager will provide ongoing service training for staff, feedback of employee performances to upper management and will assist in coaching the nuances of the food & beverage culture of the company. The Floor manager will assist to lead the team in the absence of management and uphold standards. He/she will set standards to lead the team to provide exceptional, knowledgeable, efficient service to guests and customers as to make their experience memorable and personal. Follow safe ABC alcohol guidelines and practices. Ensure guest loyalty at all times.
ESSENTIAL JOB FUNCTIONS:
Reports to restaurant manager, general manager and the ownership.
Arrive to work on time, clean, groomed, and dressed ready for work.
Hold daily pre-shift with Manager(s) on Duty to review what is expected of service before the shift starts.
Assist with opening and closing tasks of the restaurant.
Responsible for end of shift server check outs and cash handling.
Responsible for providing weekly beverage order to manager.
Responsible in making sure the restaurant is set up for preparations of wines btg changes.
Conducts monthly inventory of all non-alcoholic beverages, wine, beer, liquor and spirits
Work hand in hands with management to uphold standards and execute trainings for new employees.
Maintain complete knowledge of all menu items, labels, brands, beers, and non-alcoholic selections, correct glassware and garnishes.
Study and maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and wine updates on the wine list.
Maintain complete knowledge of POS system. To balance cash and credit card receipts thoroughly and responsibly.
Act with integrity, honesty and knowledge to promote the culture and values of the company.
Contribute to create a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities.
Be well organized, maintain concentration, and think clearly when providing service within any given period of time.
Maintain complete knowledge of restaurant table/ seat numbers, proper set- up and hours of operation.
Communicate guest requests/issues to manager when needed.
Fill in where needed to ensure guest service standards and efficient operations.
ESSENTIAL WORK SKILLS:
A minimum of 3 years experience in a server position in high-scale / fine dining restaurant.
A minimum of 1 year of supervisor / management/ leadership experience.
Extensive wine knowledge. Sommelier certification is a plus.
Ability to provide courteous and professional customer service.
Ability to multitask and perform required tasks in a rapid and organized manner.
Be able to understand and communicate in English. Be able to read and write in English.
Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Be able to coordinate buddy lift with another employee whenever lifting heavy objects to prevent injury and/or incident.
Be able to work in a standing position for long periods of time (up to 8 hours a day).
Effective oral communication skills and the ability to work as a team player.
Must be impeccably groomed, maintain good hygiene, good posture and have required uniform.
Must have the stamina to work up to 40 hours per week.
BENEFITS
In return, you are rewarded with a competitive compensation package including competitive pay, retirement savings, parking, generous employee discount and complimentary meals.
NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as directed to meet the ongoing needs of the restaurant. Employees are expected to follow direction from all members of the management team even if the manager works in another department. The department manager reserves the right to modify the job description or job duties based on the needs of the department or newly added departmental services.