POSITION SUMMARY
We are seeking a detail-oriented and proactive Customer Service Representative to support customers with order processing and product inquiries. The ideal candidate will be an excellent communicator with a customer-first mindset and strong problem-solving skills in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Portraying a positive company image and engaging in professional and friendly communications with customers
Processing orders by mail, telephone, fax, email.
Referring any customer questions regarding products or services to the appropriate person
Performing intake on mailer calls
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Excellent oral/written communication skills
Excellent customer relationship skills
Excellent organization skills
Ability to multi-task
Ability to work in a team environment and take direction from management and supervisors
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
Hours: 8AM - 4:30PM
Monday to Friday
Please email us with your resume, and we'll get back to you soon!