Are you a creative, passionate, and driven individual looking to grow your career in a supportive, team-oriented environment? A local Homeowner Association Management Company is seeking someone like you to join our team as a Customer Service Representative!
With over 45 years of leadership in the HOA property management industry, we are committed to enhancing the quality of life for the communities we serve. Our success in HOA management is built on long-standing client relationships, responsive community support, and a strong understanding of the unique needs of homeowners' associations. We pride ourselves on delivering exceptional service to the communities we manage. Just as important, we’re deeply committed to internal growth — every one of our senior managers began their journey in an entry-level role. Now, it’s your turn to build your future in this rewarding and dynamic industry.
Overview:
The Customer Service Representative (CSR) plays a key role in coordinating and tracking work orders for multiple homeowner associations (HOAs). Acting as a central point of contact, the CSR works closely with property managers, vendors, and homeowners to ensure timely and accurate service request handling. This position requires excellent communication, organization, and follow-through to maintain smooth operations and deliver high-quality service to HOA communities.
Duties:
-Receive, enter, and track work orders and service requests from homeowners and property managers
-Communicate with vendors to schedule, update, and follow up on maintenance and repair work
-Monitor open work orders to ensure timely completion and escalate delays as needed
-Serve as the primary contact for homeowners regarding maintenance-related inquiries and updates
-Collaborate with property managers to provide status reports on open and completed work orders
-Document all homeowner and vendor interactions accurately in the property management system
-Assist in prioritizing maintenance issues based on urgency, community impact, and manager direction
-Ensure compliance with HOA policies and procedures when processing service requests
-Respond to emails and phone calls promptly and professionally, maintaining a high level of customer service
-Support Company with other administrative tasks such as but not limited to: answering phone calls, coordinating clubhouse rentals, and maintenance of amenity (garage, pool, gates, etc.) keys for homeowner associations
Experience:
-1+ years of experience in customer service, maintenance coordination, or property/HOA management support preferred but not required (we are willing to train for the right person)
-Familiarity with work order systems or property management software also preferred but not required
-Strong organizational skills with the ability to track multiple tasks, requests, and follow-ups simultaneously
-Excellent communication skills (written and verbal) for interacting with homeowners, vendors, and internal teams
-Ability to prioritize and manage time effectively in an ever-changing company culture
-Detail-oriented with strong data entry and recordkeeping abilities
-Proficient in Microsoft Office (Outlook, Word, Excel); able to quickly learn new systems
-Problem-solving mindset with a proactive approach to issue resolution
-Team player who can collaborate well with property managers and support broader HOA operations
-Bilingual (English/Spanish) is a plus