We are seeking a detail-oriented and proactive Customer Service Representative to support customers with order processing and product inquiries. The ideal candidate will be an excellent communicator with a customer-first mindset and strong problem-solving skills in a fast-paced environment.
Requirements:
Minimum 1 year of experience in a customer service role
Energetic and engaging personality suited to a fast-paced, goal-driven setting
Strong work ethic and a commitment to high-quality service
Responsibilities
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Order Processing and Support
- Assist customers via phone and email with placing and tracking orders.
- Process sales orders, returns, and exchanges accurately.
- Ensure order fulfillment aligns with stock availability and delivery timelines.
- Customer Assistance and Problem Resolution
Answer inquiries about product specifications, availability, and pricing.
- Coordinate with warehouse and logistics teams to ensure smooth order processing.
Maintain customer records and update order statuses in the system.
- Assist the sales team with quotes, inventory checks, and customer follow-ups.
Communicate with freight carriers and couriers to arrange deliveries.
- Ensure customers receive tracking details and shipping confirmations.
- Handle special order requests and coordinate with suppliers when needed.
Must be able to perform other duties as required by business needs.
Benefits
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401(k) matching
Health/Dental/Vision insurance
Paid time off
Please email us with your resume, and we'll get back to you soon!