Vacancy caducado!
The Premier Plumbing & Heating Company on the Monterey Peninsula
Is looking for a Career Minded, Self-Starting individual with a Positive Attitude and Great Phone Skills.
Paid Time Off
Competitive Salary
401k
Medical & Dental
Paid Holidays
The Role of a Call Center Representative:
Book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Competencies for Success
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Please Call or Text 831-901-6297 to capitalize on this career opportunity!
Vacancy caducado!