Salary: $55,948 - $79,110 (Annually) Posting Date: 11/01/2024
Excellent Benefits Filing Deadline: 11/22/2024
JOB SUMMARY:
Provides administrative and technical support to MST’s Mobility Management programs as directed by the Mobility Coordinator and the Mobility Services Manager
ESSENTIAL FUNCTIONS:
Perform travel training workshops, presentations, and assessments to individuals, or in a group setting and formulate travel training plans; write periodic assessments, progress, and summary reports. Perform outreach and presentation to senior, disabled, and veteran groups or individuals in the community. Provide support in the MST RIDES program, assist in eligibility determination, schedule eligibility interview appointments, record data, and provide accurate and properly composed documentation or statistical reports. Provide customer service and assist customers in completing a reasonable modification request or a customer service report. Provide support in the taxi voucher program, assist in processing taxi voucher requests for voucher distribution sites and customers, reconciliation of voucher use, and complete voucher inventory. Record data and provide statistical reports; provide accurate and properly composed documentation or reports. Provide customer service to voucher distribution site staff, taxicab companies, and voucher customers. Support and coordinate reporting with the Monterey County Regional Taxi Authority designated staff as needed. Provide support in the Navigator Volunteer Program, assist in recruitment, training, tracking volunteered hours, provide work assignments, and document activities. Participate in Americans with Disabilities (ADA) sensitivity training for MST Coach Operators, private taxi operators, and other individuals/agencies as required. Provide support in the Transportation Reimbursement Incentive Program, provide customer service, determine eligibility, and process reimbursement logs. Provide support in veterans outreach activities, coordinate, and process bus passes for veteran’s services organizations. Provide support in processing and printing MST-issued identification cards for mobility programs. Provide support in promoting the Non-Emergency Medical Transportation (NEMT). Provide support in promoting the MST Vanpool Program. Provide other administrative support for current and future Mobility programs including preparing reports and statistical data. Independently function in non-office settings and without direct supervision.
KNOWLEDGE, SKILLS and ABILITIES:
Ability to perform outreach and presentation. Attention to detail. Works well in group problem-solving situations. Communicates changes and progress. Pursues training and development opportunities. Meets commitments. Maintains confidentiality. Participates in meetings. Writes clearly and informatively; Able to read and interpret written information. Shows respect and sensitivity for cultural differences. Follows policies and procedures. Adapts to changes in the work environment. Is consistently at work and on time. Demonstrates accuracy and thoroughness. Completes work on time. Observe safety and security procedures; Use equipment and materials properly. Ability to manage and maintain simultaneous, transitional, and emerging priorities. Ability to operate a computer and use Microsoft Office Suite (Word, Excel, and Outlook) and database entry. Ability to operate standard office equipment, including fax and scanner machine, copy machine, and telephone. Ability to speak, read, and write in Spanish is preferred.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
A two-year degree from an accredited community college plus two years related experience and /or training; or equivalent combination of education and experience. Good driving record; possess valid California driver’s license at time of application; identification and employment eligibility. Experience working with seniors, persons with disabilities, and veterans. Knowledge of MST’s mobility programs and services. Ability to show proof of a COVID vaccination.
FILING:
The minimum qualifications as stated in this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other segments of the selection process. Applications may be obtained from our Administrative Offices, 19 Upper Ragsdale Drive, Suite 200, Monterey; Salinas Transit Center, 110 Salinas Street, Salinas; by calling the Job Hotline, (831) 393-8188; or by visiting MST online at http://www.mst.org. SUBMIT COMPLETED APPLICATIONS TO: Monterey-Salinas Transit District, Attn. Human Resources, 19 Upper Ragsdale Drive, Suite 200, Monterey, CA 93940. Applications must be submitted with a DMV printout form H6 or K4. Resumes will not be accepted in lieu of a completed application93940. Applications must be submitted with a DMV printout form K4. Resumes will not be accepted in lieu of a completed application.
ADA: Candidates who qualify under protection of the Americans with Disabilities Act, and require a reasonable accommodation for applicant testing and/or examination, should notify the MST Human Resources at least one week prior to being scheduled for assessment.
EQUAL OPPORTUNITY EMPLOYER / AFFIRMATIVE ACTION EMPLOYER