We are looking for a friendly and motivated person to join our Fire/Water Restoration team as a Project Coordinator. As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow-up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement task deadlines are met. The coordinator will be responsible to follow-up daily with OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detailed oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Must be available to work FULL-TIME Mon-Friday 8am-5pm.
JOB RESPONSIBILITIES:
Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents and other Environmental work.
Manages data entry for each claim form First Notice of Loss through to completion of job in the CRM system.
Daily review of compliance tasks and all job tasks are completed on time.
Monitor and updates jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times.
Ensure that uploading photos, and other documents are appropriately described/titled and uploaded in real time and follows up to get missed required data from homeowner and insurance/mortgage information not obtained on initial call.
Manages Customer Service issues and complaints, documenting actions and resolution.
Understanding of all company cycle times and SLAs required for each job and phase.
Client Care Calls - ensure constant, often daily, Commumication with the customer, may communicate with adjuster.
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required.
Assisting project management with gathering bid details and selections.
JOB REQUIREMENTS:
High school diploma/GED required
Bachelor's Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
Experience with Microsoft Office Application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organization skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience with customer interaction and conflict resolution
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and repetitive motions: such as movement of wrists, hands and fingers while picking, pinching and typing during your normal work environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detailed-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
WHAT WE OFFER:
Competitive pay range $25-$30/hr depending on experience
Employer Contribution to AFLAC on behalf of employe
Bi-Weekly Pay Cycles
Paid Time Off (PTO) Includes 6 paid holidays, up to 2 weeks paid vacation and 5 paid sick days.
Career Growth Opportunities: Paid training and certifications
INTERESTED CANDIDATES: Please email your resume for further review and consideration.