On-Site IT Field Technician
GENERAL PURPOSE OF THE POSITION
We are seeking an experienced Onsite Field Technician to provide day-to-day onsite support for our clients. The ideal candidate will have a strong technical background, excellent customer service, and the ability to manage multiple tasks while maintaining a high level of professionalism. This role requires someone who can work with minimal supervision, lead small projects, and provide clear documentation and guidance on processes.
This position is part of the Tier II Helpdesk Support Team and is responsible for the frontline support of our customers' needs including, but not limited to, desktop support, troubleshooting hardware, software, and network related issues. Candidates in this position will receive on-the-job training for the specifics of Acorn's networks and customer set up by WFH for a week or two prior to assuming fulltime on-site responsibilities at a customer within the San Fernando Valley. The employee in this position will report on-site to the customer's location daily once the training period has ended.
Key Responsibilities:
Provide onsite technical support and troubleshooting for hardware and software issues.
Act as the primary point of contact for client support, ensuring timely and effective resolutions.
Manage Office 365 and Microsoft Suite products, ensuring smooth functionality for end-users.
Troubleshoot technical issues hands-on, including desktops, laptops, peripherals, and networks.
Lead and contribute to various client IT projects, ensuring successful execution and delivery.
Create and maintain detailed documentation of systems, processes, and support tickets.
Work closely with clients to understand their IT needs and provide recommendations for new initiatives and future planning.
Deliver exceptional customer service by maintaining clear, professional communication and building strong relationships with clients.
Required Qualifications:
4-6 years of experience in IT support, with a focus on onsite field services.
Strong technical skills in Office 365, Microsoft Suite products, and hardware troubleshooting.
Hands-on experience resolving complex issues for end-users in a timely manner.
Excellent customer service and communication skills, both verbal and written.
Ability to work independently with minimal supervision and manage multiple tasks in a fast-paced environment.
Experience leading small-scale IT projects, with a focus on planning, execution, and client engagement.
Strong organizational skills with attention to detail in documentation and processes.
Ability to provide clients with strategic insight on IT initiatives and future planning.
Preferred Skills:
Advanced Troubleshooting Skills: Expertise in diagnosing and resolving complex technical issues across a variety of hardware and software platforms.
Networking Knowledge: In-depth understanding of network protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).
Experience with Cloud Services: Proficiency in working with cloud platforms such as Office 365, Microsoft Azure, or AWS, including user management, troubleshooting, and migrations.
System Administration: Strong knowledge of Active Directory, Group Policy, Windows Server, and other system administration tasks like user permissions, role assignments, and security policies.
Experience with Ticketing Systems: Familiarity with service management platforms like AutoTask, Datto or Jira for tracking, managing, and resolving incidents.
Mobile Device Management (MDM): Experience managing mobile devices through platforms like Intune or AirWatch.
Experience with VoIP Systems: Familiarity with the installation, configuration, and troubleshooting of VoIP systems and equipment.
Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator Associate, or Cisco Certified Network Associate (CCNA).
Client Engagement: Strong interpersonal skills, capable of engaging with clients, understanding their needs, and providing strategic technology solutions.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer, interacting with others through written forms, voice, phone, and video conferences. Ability to lift up to 50 pounds and to carry up to 30 pounds, and physically deploy computer and networking hardware within business settings. Positions self to install equipment, including under desks. Able to provide verbal instruction to others.
OPENINGS
Full-time position available now, with opportunities for advancement. Will occasionally require working evenings and weekends, generally scheduled in advance. Open until filled. Background check required prior to hiring.
COMPENSATION
$27-32/hour, depending on experience. Plus benefits (medical, dental, 401K)
CONTACT INFORMATION
Principals only. Recruiters, please don't contact this job poster. E-mail resumes to careers@acorntechservices.com (Word or PDF, no links or images will be accepted). Please reference tracking code 6868224 in your email communication; failure to do so will result in your application not being processed.
COMPANY
Acorn Technology Services is a provider of Managed Information Technology Services (“MITS”). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.
OUR VISION
Support our customers in achieving their missions by being an indispensable technology partner.
OUR MISSION
Provide secure, efficient, and affordable technology solutions to government and private enterprise.
OUR VALUES
Accountability
Integrity
Treat others with kindness, respect, and empathy
Strive for Excellence
Approach the business with transparency
Have Fun While doing what we love
Diversity