We are an integration and implementation company that focuses on information systems technology like Microsoft and IT Peers. We're seeking a detail-oriented IT Support Specialist to provide exceptional technical support and act as a trusted advisor to our valued clients. You'll be the first line of defense, leveraging your expertise to diagnose and resolve a wide range of IT issues, while fostering strong client relationships.
Responsibilities
Under direct supervision from senior team members, provide service desk support, and resolve problems to practitioner’s satisfaction.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment
Provide minor telecom system support including mobile devices, voicemail, and user programming
Utilize and maintain Service.
Assist with on-boarding and off-boarding of users-
Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment, and software
Conduct technology training for new user
Ensure all documented processes are followed to ensure Baker Tilly’s data and assets are protected
Provide support to the technology team-
Maintain inventory of all equipment, software, and software licenses
Conduct briefings and demonstrations for uses to enhance system productivity
Assist in the development of training coursework and materials
Maintain and expand the knowledge base in the area of expertise-
Successful completion of initial start-up plan, to develop a solid understanding of the organization’s core technologies
Attend courses to develop and keep skills and knowledge current
Comply with continuing education requirements
Increase efficiencies, technical ability and interpersonal skills
Qualifications
Associate’s degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
Minimum of one (1) year prior experience with providing workstation support
Ability to work independently or as part of a team effectively.
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
Strong analytical and organizational skills are necessary
A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality
Please email your resume and contact details. We thank you for your interest in joining our team.