About Us: Local insurance agency. We pride ourselves on providing top-tier insurance solutions to our valued clients. We are looking for a dedicated and friendly Insurance Customer Service Support Person to join our team and help us maintain our high standards of service.
As an Insurance Customer Service Support Person, you will be the frontline for customer interactions, ensuring that our clients receive excellent service and support. Your role will involve assisting customers with their insurance inquiries, processing payments, and maintaining accurate records.
Key Responsibilities:
Respond to customer inquiries via phone, email, and in-person.
Assist customers with policy information, claims processing, and billing inquiries.
Maintain and update customer records accurately.
Provide clear and accurate information about our insurance products and services.
Resolve customer complaints and issues efficiently.
Qualifications:
Previous customer service experience, preferably in the insurance industry.
Strong knowledge of insurance products and procedures.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize effectively.
Proficient in using computer software and databases.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; additional qualifications in insurance or related fields are a plus.
Collaborate with other team members to ensure a seamless customer experience.