Technical Support / Product Testing Specialist

Apply NowCan people always hear the smile in your voice? Does a happy user give you a good feeling? We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, and interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation. XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product. Please note that this is a desk job, not a field position. Here are the DUTIES, in decreasing order of importance: Customer handholdingSoftware installationTroubleshooting Usage helpWorkstation re-installationSoftware upgradesSensor quality controlSoftware quality controlDocumentation of testing outcomesLicense activationSupport recordkeeping RequirementsRequirementsAvailability Monday-Friday day-shiftStrong knowledge of Microsoft operating systems and local area networkingMinimum two years experience with phone-based technical support and CRM ticketingMinimum one year of experience with software or hardware testingCustomer service attitude and approachExcellent communication skills oral and writtenAnalytic skills, especially with insufficient informationAbility to quickly learn new technologies and processesAbility to document observations and verify products for compliancePreferred AttributesDemonstrated history of job stabilityTechnical support experience for a dental practiceLocal candidates preferred (Los Angeles, CA)BenefitsBenefitsCompensation is $24-30/hr, depending on experienceFlexible work arrangements possible - remote, hybrid, on-siteMedical insurance with tax-advantaged employer contributionsPTO 401(k) with profit sharing contributionsSubsidized pay day lunches-If you respond to this posting, please include a cover letter, a resume, salary expectations, and a short paragraph describing the trickiest technical support issue youve handled and how you went about resolving it. If youd like, you can incorporate your answer into your cover letter. -XDR Radiology is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. -XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. recblid wj1nwl9chprb2bk1notz4gkzgnv18kApply Now