Our receptionist position requires a candidate with an outgoing personality and strong interpersonal skills. Candidate must be able to multitask and work well under pressure.
Receptionist Job Duties:
Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Coordination of the day to day operations of the practice
Promoting excellent customer service by all levels of the staff
Develops, implements, and maintains office policies and procedures
Maintains and manages all filing and organizational systems for the practice
Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
Knowledge, Skills, and Abilities
Knowledge and Experience in all aspects of billing.
Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
Strong customer service skills
Skill in using healthcare software and computer systems
Knowledge of maintaining supplies and equipment for the medical setting.
Multitasking skills
Problem-solving skills
Professional communication and presentation skills, including face to face, email and telephone
Knowledge of continuous process improvement concepts and practices
Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
Required Education and Experience
One year of experience working in a physician’s office.