Vacancy caducado!
- Assist with the design, implementation, and support of enterprise systems and platforms including MECM and Citrix Virtual Apps and Desktops
- Create application and script packages, optimize application delivery for installation on Firm endpoints
- Test standard applications and hardware against Firm standard images
- Automate software application deployments
- Manage and remediate vulnerabilities; deploy updates for endpoints and servers in an enterprise architecture
- Develop, document and maintain Firm endpoint image for all Firm standard PC models
- Document and maintain a standard software installation library
- Research, evaluate and recommend software and hardware products for maintaining stable and consistent end-user environment
- Prepare, test, document and deploy application updates to be installed on the Firm systems
- Participate in the assessment and review of products or program alternatives to make recommendations to management
- Perform as a third-level escalation point for the IT Support Center; as needed, manage end-to-end incident from inception to resolution
- Investigate system and application problems to identify the root cause of the problem and determine and implement possible resolutions
- Coordinate with IT Support and local IT analysts to resolve technical problems
- Analyze root cause problems and execute corrective actions
- Serve as a project technical lead to providing tasks and technical leadership
- Execute plans and implement technical solution projects to refresh supported systems
- Interface directly with vendors and other members of IT to solve complex or unique issues
- Stay abreast of new and existing Firm applications functionalities
- Travel as needed
- Handle additional application-related projects as assigned
- Work on-call on occasion
- Bachelor's Degree in Information Systems and/or equivalent certification (preferred);
- Microsoft Certification (preferred);
- At least 7 years of technical experience providing technical support for Microsoft Windows OS (preferred)
- At least 7 years of working in a technical customer service role within a hierarchical IT environment
- At least 7 years of standard software packaging tools and practices (MECM/SCCM)
- At least 7 years of standard imaging OSD tools and practices (MECM/SCCM, MDT, SMS, Altiris)
- Expert level of knowledge and experience in MSI and Transforms
- Expert level of knowledge and experience in scripting languages with a strong emphasis on Powershell
- Expert level of knowledge and experience in SCCM/MECM Current Branch
- Expert level of knowledge and experience in App-V
- Expert level of knowledge in Microsoft Windows 10 and Server 2016
- Expert level of knowledge and experience in Microsoft Office Suite version 2016 or higher
- Moderate to Expert level of knowledge and experience with modern security architectures and concerns; moderate understanding of DLP and Information Security frameworks, concepts, and terminology
- Minimum level of knowledge and experience in iManage Document Management Systems
- Minimum level of knowledge and experience in Litera and legal applications
- Minimum level of knowledge and experience in Citrix XenApp/Virtual Apps and Desktops
- Knowledge of Active Directory, Windows Group Policy Objects, Windows Registry, network topologies, and other fundamentals of systems administration
- Strong written and verbal communication skills