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Desktop Support Technician 12 month assignment in downtown Los Angeles. Hybrid schedule, 2 to 3 days onsite required. Our client needs 3 Technical Support Technician(s) to assist Systems staff with day to day operations involving technical support such as troubleshooting application, software, and hardware issues; serving as a customer engagement expert through our Help Desk hotline; and the deployment of computer equipment to Staff. The Technicians will be assisting staff in providing technical support for the Department s application software, hardware, and operating systems. The Technician will field requests from internal and external customers through various means, including telephone, email, text, and chat communication. The Technician will assist TSB staff in supporting customers which may include all levels of staff, other Departments staff, contractors, and public customers. Work may be performed at any of the Department s downtown or remote offices around Los Angeles. Our client requires this technical support assistance to provide responsive service to help desk requests, to augment their staff during troubleshooting, deployment, and maintenance of computer, network, and communications hardware and software within the Department, and to provide resources for testing, monitoring, and supporting applications. Duties
- 1+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above
- Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
- Experience in the analysis, design, modification or implementation of computer-based information systems, and/or the installation and support of hardware and software components associated with departmental, distributed, and personal computer systems
- Good oral and written communication skills
- Able to create and update technical documentation
- Train staff as needed
- Must have a valid California driver s license
- Must have own vehicle to drive to client locations