Customer & Consumer Services Trainer Luxury -House of Rohl

The Luxury Customer and Consumer Service Trainer is responsible for developing, implementing, and facilitating training programs that enhance the knowledge, skills, and performance of our remote customer and consumer service associates. This role plays a key part in ensuring a world-class luxury service experience by equipping team members with the tools and expertise needed to deliver high-value, personalized customer interactions. The Trainer will work closely with leadership to assess training needs, create engaging learning materials, and drive continuous improvement in service quality. This is a remote role for North America (US/Canada). Standard hours are Monday through Friday, with flexibility based on business needs. RESPONSIBILITIES:Training Development & Facilitation: Design, develop, and deliver training programs focused on luxury customer and consumer service, product knowledge, and system navigation.Onboarding & Continuous Learning: Lead onboarding programs for new hires and provide ongoing education for existing associates to enhance their skills and performance.Luxury Customer Experience Excellence: Ensure training aligns with luxury service standards, emphasizing personalized, high-value interactions that exceed customer expectations.Process & Service Improvement: Identify and implement best practices to improve efficiency, knowledge retention, and customer satisfaction.Coaching & Skill Development: Provide individualized coaching, role-playing scenarios, and feedback to strengthen associate performance.Quality Assurance & Compliance: Ensure training content aligns with company policies, compliance regulations, and industry best practices.Collaboration & Stakeholder Engagement: Partner with leadership, Customer Experience, Sales, Marketing, and Product teams to align training programs with business goals.Training Evaluation & Metrics: Track training effectiveness using key performance indicators, feedback, and data analysis to continuously refine and improve programs.