Job Description
Messa Sync is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Los Angeles. This role is responsible for managing and nurturing client relationships, addressing account inquiries, and supporting day-to-day operational needs. The ideal candidate has strong communication skills, a professional demeanor, and a dedication to ensuring customer satisfaction.ResponsibilitiesServe as the primary point of contact for assigned client accountsMaintain accurate client records and process account updatesAddress client questions, concerns, and service requests in a timely mannerCoordinate with internal departments to fulfill client needsMonitor account activity and ensure service standards are metPrepare reports and documentation related to account managementSupport account onboarding and client retention initiativesIdentify opportunities for process improvement and client satisfaction