HIRING IMMEDIATELY
Valueguard Insurance is an Independent Insurance Agency that is seeking an experienced, motivated, and passionate individual for our entry-level Customer Service Representative position. We pride ourselves in providing the best customer service in our industry and would love to have you join the team!
As this is an entry-level position, experience in the auto-insurance industry is preferred but not required as we will train the right candidate. Entry-level also means that there are opportunities for advancement with pay raises if you develop an interest in the sales aspect of personal lines and commercial insurance. We don’t expect you to sell anything or have experience in every detail that the job entails; as this will be a great opportunity to be coached & taught all about the insurance industry.
Technical Skills:
- 1 year of work experience ideally in sales and/or phone & computer based customer service
- Computer literacy with Microsoft Windows is required: intermediate typing skills & basic internet navigation skills in web browsers
- Comfortable with applications and software such as: Google Workspace: Drive, Email, Calendar, Docs, & Sheets, as well as Adobe Acrobat: Reader, Editor, & Sign, Desktop Phone Applications, etc.
Interpersonal Skills:
- Possess excellent verbal & written professional communication skills
- Ability to be empathetic, kind, & assertive when the situation calls for it
- Organized, self-motivated, and driven to adapt to and innovate in our existing workflow
- Strong analytical & problem-solving capabilities, as well as the ability to multitask
- Ability to adjust quickly to changing work priorities and conditions
Job Responsibilities:
- Deliver friendly & efficient phone-based customer service with occasional walk-ins
- Establish and develop relationships and follow up with customers & deliver a first class customer service experience
- Stay current in understand company underwriting guidelines and rules for all carriers
- Manage clients by creating & updating customer profiles & information, answer incoming calls, screening calls for priority, taking messages for sales reps
- Manage payment processing by reviewing payment schedules with clients, processing payments, setting up auto-pay, or providing online payment options
- Assist with policy retention by reaching out to clients if a payment is past due or if their policy is pending cancellation
- Assist in processing renewals by answering client questions about the renewal process
- Handle all cancellation requests by identifying the problem/reason for cancellation, trying to solve/save the policy, and otherwise processing cancellation requests
- Screen client information by observing changes in circumstance & life events that have occurred that may trigger discounts/rewrites, more/less coverage, or additional policies
Benefits:
- $17-$20 Hourly Pay + Quarterly Bonuses
- Enjoy a set schedule with time off flexibility in a great work environment!
- Opportunities for advancement as you acquire new skills!