Job description:
We are looking for an enthusiastic online customer service specialist with good communication skills to provide excellent online support to our customers. You will be responsible for answering customer inquiries, handling issues, and providing product information to help increase customer satisfaction. This is a flexible opportunity for you who enjoys interacting with people.
Job Responsibilities:
Respond to customer inquiries via email, chat or social media platforms.
Solve customer problems and provide effective solutions.
Collect customer feedback and share suggestions for improvements with the team.
Regularly update customer information and inquiry records.
Participate in training to improve product knowledge and customer service skills.
Job requirements:
Have good communication and written expression skills.
Familiar with basic computer operations and network applications.
Applicants with customer service or related work experience will be given priority.
Ability to stay calm under pressure and multi-task.
Self-driven with good time management skills.
We offer:
Flexible working hours and support for working from home.
Competitive salary and bonus plan.
Comprehensive training and development opportunities to help career growth.
We look forward to having you join us in providing an exceptional customer service experience!