Candidates with Verizon experience are HIGHLY-welcomed.
Apply if you have experience in wireless industry - Verizon, AT&T.
(This is NOT an IT Helpdesk role).
We are Wireless Telecom services business in Woodland Hills, CA. We are a dynamic and fast-growing technology company seeking a passionate individual with a strong interest in mobile technology to join our team as an Mobility Support Specialist. This is an ONSITE ONLY position. Our work environment includes: modern office setting, urban location, employee-oriented company culture with growth opportunities. Great compensation, benefits and paid time off.
This role will serve as the Mobility HelpDesk team member.
RESPONSIBILITIES:
Provide email and telephone support to all clients.
Utilize help desk software to keep an accurate account of tasks.
Document steps taken and resolution for assigned tickets.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Work with a variety of users to assist with setup smartphones and other mobile device troubleshooting.
Communicate effectively with peers, management, and clients.
Collect and enters orders for new or additional products or services.
Participate in regularly scheduled team meetings.
Performs other related duties as assigned.
QUALIFICATIONS:
At least 2 years experience with mobile carrier and device support is required.
Proficient in both Apple and Android OS.
Excellent verbal and written communication skills are required.
Proficient computer skills with the ability to learn new software.
A service-oriented mindset is a must.
Problem-solving skills and resourcefulness are highly desired.
High school diploma or equivalent is required.
Thrives in a fast-paced environment.